According to the Washington Post, Good Times Burgers & Frozen Custard is now employing an artificial intelligence voice assistant capable of manning the drive through window. The software is always courteous regardless of the quality of customer it encounters.
“The system takes a lot of friction out of interactions between customers and employees,” Carpenter said, noting that the AI was designed to sound like an amiable woman’s voice. “The AI never gets offended, and it will just keep talking to you in a very calm and friendly voice.”
There’s an immediate benefit for employees, as well, Carpenter maintains.
“Over the course of an eight-hour shift, they don’t have to repeat the same welcome language hundreds of times,” he said.
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