While there are still staff at the entrance, checkout, and in the kitchen, Alibaba's seafood restaurant in Shanghai has robots instead of waiters. Everything is handled through a smartphone app, allowing not only for the robots to figure out where you are sitting and what you will be eating, but also to order additional dishes and pay.
Fresh seafood restaurant Robot.He is located in Alibaba's Hema Supermarket, and a combination of conveyor belts, a robotic arm, and mobile carts on waist-high counters handle almost all of the waitstaff 'legwork.' They're guided by a software system that uses customer-submitted QR codes to figure out seating, ordering, and payment, via the Hema app.
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