Anita Chadburi of The Guardian has this fascinating article for the series How to be extremely calm which asks an "A&E consultant, football manager, headteacher and more" how they manage to keep cool with their very stressful jobs.
There are 1,100 people in the building and I need to make sure that every single one of them is doing what they need to be doing. Our cleaners are as valuable as our teaching staff; so are our caretakers and our ICT staff. When I took over, Ofsted ranked us as "requiring improvement"; last year we were awarded "good" and now I'm aiming for "outstanding".
Nothing can prepare you for being responsible for it all, no matter how long you work as a deputy. However, most stressful situations that arise, be it with antisocial behaviour or angry parents turning up, we have systems to deal with them. When I arrived in 2012, I introduced a policy for both adults and children of always remaining calm and non-confrontational. The minute you shout, people don't listen to you; they just focus on the noise you're creating rather than what you're saying. The other thing that helps me remain calm is being highly visible, so that everyone parents and those in school can talk to me as soon as something is niggling them. It's when things fester that they create most stress. So I'm at the school gate at the start and end of every day.
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