“Robotic brewing machine that can push out 100 cups of coffee in a single hour.”

The equivalent of four baristas


Thu, Mar 28th, 2019 11:00 by capnasty NEWS

The Washington Post showcases Briggo, a barista robot capable of displacing four humans while still delivering customised specialty coffees consistently right every time. Not everyone is impressed.

But automation critics claim that machines ultimately harm more workers than they help. Last month, Erikka Knuti — communications director for the United Food and Commercial Workers Union — said too many businesses treat customer service as a line-item cost instead of an investment. In addition to eliminating jobs, she said, removing people from transactions degrades the product that businesses are selling. “Retailers and businesses underestimate the importance of the customer service interaction —— that point when a customer hands over their money and they get a warm smile in return that tells them they’re valued,” she said.



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