As of December 1st, 2017, all cellphones sold in Canada must be unlocked, and any device still locked has to be unlocked free of charge. Check out your rights when facing Canada's evil telecom providers.
Lawford said the cellphone carriers often don't send the contract to customers until well after they've signed after talking to a salesperson "who does not have an incentive to fully verbalize the terms."
"People don't go back to the contract and double-check," he said. "There needs to be more clarity. They're not the easiest things to understand."
The CRTC began insisting on two-year phone contracts in June 2015, but in this round of refining the code of conduct, it spelled out how carriers must manage cancellation fees if customers end the contract early.
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