According to MarketWatch, Pizza Hut has begun testing humanoid robots that allow customers to place their orders and pay without having to interact with another human. While the robot can't prepare the food or bring it to the table a human is still required at this point demands in wage increase may eventually mean that automation will entirely replace workers in the food service industry.
SoftBank’s robot is named Pepper. It has a face and can even respond to human customers with some emotional intelligence, said John Sheldon, the senior vice president of innovation management at MasterCard Labs. For example, if a customer seems more tentative to interact with a robot, Pepper will be more reserved, whereas if a customer is more energetic, Pepper will be, too, Sheldon said. It looks like an alien, with eyes and a touchscreen on its chest, and it’s the size of a small child.
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