Capable of speaking in over 20 languages, the artificial intelligence system Amelia is able to acquire knowledge — whether by reading it or observing humans do their job — fully understand the context and apply "logic and inferring implications." Reportedly, analysts predict that by 2017 companies will have both physical and virtual employees, with a reduction of 60% in costs.
In a help desk situation, for example, Amelia can understand what a caller is looking for, ask questions to clarify the issue, find and access the required information and determine which steps to follow in order to solve the problem.
As a knowledge management advisor, she can help engineers working in remote locations who are unable to carry detailed manuals, by diagnosing the cause of failed machinery and guiding them towards the best steps to rectifying the problem.
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