As Jeremy explains in this article on Creative Review:
"I asked them to make me one of their products, but to make it with an error," Hutchison explains. "I specified that this error should render the object dysfunctional. And rather than my choosing the error, I wanted the factory worker who made it to choose what error to make. Whatever this worker chose to do, I would accept and pay for."
Jeremy received shoes that you can't wear, glasses that don't fit, stairs you can't climb, a chair you can't sit on, a cane that doesn't really hold you up and... confused letters from factory managers:
Dear Mr. Jeremy Hutchinson,
This is Kween, having seen your inquiry on Alibba.com on 8th Mar. 2011
Thank you very much for your kindly inquiry!
L have read your message carefully for many times, but I really don't know what is your meanning?
Are you joking, sir?
We do can product many kind of shoes, but we have never met customers with this requirements, so curious for me
Thank you very much.