The world of fast food is no place for a person of any intelligence. It is a mind numbing, tedious and above all, thankless industry. It also feeds many people nearly every day. But as the drive thru replaced the dining room, there has been no replacement for the rules of etiquette. And that's why I'm here, to lay down the law. Because one of you could be an annoying asshole at the drive thru. We've got feelings too, you know.
And we can spit in your food.
The Rules:
1 I can't stress this enough: If you want a combo say you want a combo. I'm unfortunate enough to work at a place whose combo meals don't have numbers, forcing customers to tell us they want a cheeseburger combo instead of a number two. But many of them assume that I can read minds and just say "cheeseburger with a coke" and then wonder where their fries are. Which forces me to say, "You didn't order fries" and them to say, "Yes I did, I ordered a combo" and me to say, "No you didn't" and then, "Well, I meant a combo" and then I kill them.
No, wait. I can't do that.
Rule number one applies to inside orders as well.
2 If you have said that you want a cheeseburger combo or a number two, don't just leave it at that. Tell us what the hell you want to drink.
3 Leave pauses between items. You don't know how long it may take to punch in an order. It's best to go slowly. Especially if you have an annoying accent.
4 On that note, For God's sake, enunciate.
5 Wait for the person taking your order to stop speaking before you start talking. We've got to push a button to talk to you and can't hear anything you're saying while we're talking. So, you saying, "Yes," in the middle of the question, "Will that be all?" won't be heard, prompting us to ask again, and making you all bitchy.
6 After you've placed your order, don't sit next to the speaker rooting around for your money. The sooner your car pulls forward the sooner we can hear properly again.
7 Ask for any condiments you want at the window, unless otherwise specified.
8 Pull your car close enough to the window so we can reach you. It's hard to pass four drinks to a person while leaning three feet out of a one foot opening. Especially if that person isn't willing to meet you halfway.
9 Don't say "with everything." Tell us exactly what you want, or let us put on your sandwich what normally comes on it. A lot of people have a different view of what everything is. Besides, we might have some goat testicles in the kitchen just itching to get on a burger.
10 Above all else, be courteous to the poor people in the drive thru window. They don't want to be there and you don't know the circumstances that lead to them having that job. The person handing you your Extra Cheesy Barbecue Bacon Billy Burger with no tomatoes may just have a degree in advanced mathematics.
And they can spit in your food.
Melissa has great tasting mucus.
Please enter your comment below. Hit Return twice (leaving a completely blank line) between paragraphs.
Use [b] for bold [/b] and [i] for italic [/i]. All other HTML commands will be stripped.
Your comment is (almost) immediately placed online as soon as you hit 'Post'.
Specifying an email address is optional. In the interests of your own privacy, CoN discourages you from doing so. Further, think twice about revealing any other personal information including telephone number, real name, exact address or blood type.
* A red asterisk denotes a required field.
Riiiiiight. Stop threatening to spit in my food, then maybe I'll consider you a decent person who's worthy of my manners. Until then - suck on your minimum wage, and give me a combo #4, whore.
Have I told you lately that I love you?
^These assholes can suck my dick!
Anyways, to the point, I cannot stress how important these rules are! I having worked in fast food know the frustration of moronic customers. It is insane how people assume so many things. I generally rate people as stupid or ignorant, for the most part, asshole customers are ignorant. Example ONE: "I'd like a number 3." (we were fortunate to have numbers) "Would you like fries and a pop with that?" "Well I ordered the combo didn't I?" "Well we have other sides as well." I say, trying to repress my rage. So, yeah ASSHOLE "We also have onion rings, side salads, fries, poutines and drinks." (drinks meaning everything under the rainbow) So after this particular incident, the customer was fortunate enough to come to a restaurant where we garnish the food infront of them, or they would have ended up with what I like to call, "The Treatment!"
Also, I'd like to elaborate on point 1. As stated above, we offer more sides than fries and a pop. Example TWO: "I'd like a cheeseburger combo, with fries and rings." "Okay, that'll be... $x.xx" "What would like on that... Okay..." Finally I pack the food in the bag, and the question that most bothers me comes up: "Where's my drink cup?" (we have self serve stations) "Um, [sir/miss], you didn't get a drink." "Well it's a combo right?" "Yeah, and you asked for fries and rings." "And where's my pop." "There's only two sides with a combo. You got fries and rings." "But the combo comes with a drink." "Typically, yes, a combo comes with fries and a pop, but you asked for 'fries and rings.' " "Oh, Well then..." Again, ignorance is bliss, till the real world forces you to realize how moronic you truly are. I don't mean every customer is like this, don't get me wrong, but some people are just ignorant.
Ignorance seems to be common in the fast food world, where people stuff their faces with fried, greasy food stuffs, made of animal 'product' and genetically manipulated up the ass soy 'food'. (note that in actual fact, soy is called a 'food' and animal parts are called 'product'. Things just aren't good for you, so why the hell are you there in the first place. I appreciate you giving me this job, but if you ate healthy we'd atleast make decent pay at a health food restaurant. Some people should just not be allowed to have kids.
Finally: Yes we can spit in your food, and we will if you piss us off enough, you do not own us, and being fired from a minimum wage job is worth the joy recieved from giving some completely moronic stranger (or irate regular who should know better) an "extra topping."
-g'night
Liked the story, but you have to admit that service at most fast food places sucks ass. I mean, why should I have to be nice to people when they are supposed to be nice to me first? I guess what I am trying to say is that I empathize as I myself worked at one many years ago but on the other hand I have had some really shitty service as well.
But seriously, that was a really good article. Made me giggle, just wanted to put the idea out that sometimes the shoe is on the other foot you know?
Everyone's had shitty service at a restuarant, be it fast food or fancy. I guess I'm just trying to let people know that sometimes the shitty service is because of shitty customers. But I realize it's not the sole cause.
Yeah, I agree with Rev on this one. Sometimes it can be that customers get bad service, I know a lot of co-workers who deserve all the yelling from the customers. But at the drive thru window, unless someones said something really nasty to you, you may not know why they have the tone they do. One person's bad day may effect others.
Mel,
I liked the article you wrote. Having working a well known fast food joint many years ago, there are A LOT of stupid, ignorant people out there. It is true that fast food is junk. For some strange reason customers think that if you do work there, you're junk too. It is annoying. To those people who treat workers (at fast food chains) poorly, what does it say about you, the customer who frequent these establishments?
Unless you're a kid working to pay for collge or car insurance, or have met with unlucky circumstances which are out of your hands, then you have no business calling anyone else ignorant while you're working a crew assignment at a burger king or mcdonalds.
However, as i am a kid working to pay for college, there are some fucking asshole customers. the worst is when someone doesnt get all they want or have a problem and just sit at the window after they've been given everything. you'll turn around five minutes later to get the next person and you see them staring at you, then they get all pissy that they had to sit there, when all they had to do was knock on the window or beep, do something to get my attention, goddamn. i also find it funny how many people order disgusting amounts of greasy food and a diet pepsi. is this some kind of joke i dont know about? lata
Your article convinced me to never eat at a fast food resaurant again.
Anyone who would even suggest that they would spit in someones food is a loser. I worked in the food industry for six years and I always treated my customers with respect whether they were being assholes or not. It's called "professionalism".
That's why you deserve to be where you are and will never be able to get anything but a menial job.
You probably don't wash your hands after you use the toilet either.
By the way, spitting in someones food is a felony. I hope you go to prison. There you'll find some real assholes.
http://www.dispatch.com/news/news01/may01/682690.html
> Quote: "Anyone who would even suggest that they would spit in someones food is a loser."--"'Everyone with a brain . . .'"
What an intriguing way to start an argument: a groundless ad hominem, an apparently possessive word with an omitted apostrophe, and--ironically most humorously--the lack of any appreciation for a little thing called "humor"...
> Quote: "That's why you deserve to be where you are and will never be able to get anything but a menial job."--ibid.
Ah, and the groundless attacks on character continue. You don't know the author's current circumstances, and nor are you able to predict their future circumstances, and yet you continue to wax idiotic for what purpose? Your senseless lack of compassion fills me with disgust.
If you thought that you really meant your contemptible idiotisms, then I'd tell you that you'll choke on them some day. But surely no one could be that evil?
> Quote: "By the way, spitting in someones food is a felony. I hope you go to prison. There you'll find some real assholes."--ibid.
For a start, did you actually even read the article that you cited? Did you not read "charging someone with a first-degree felony is an overreaction"? Since you seem rather prone to overreaction yourself, perhaps you felt that this was okay?
Secondly, once again you seem to be ignoring the facts that the article was a bit of a joke, and that you have no idea about the author's circumstances whatsoever. What if she never actually spat in someone's consumables, eh?
People like you, who attack others others with flimsy ad hominem filled arguments and no compassion whatsoever, are a classic example of someone whose ethos seems so vile, putrid, morally challenged, and rage inducing that it gives the soberest of people a challenge to ignore. I hope that you think about what an iniquitous, idiotic, worthless, despicable miscreant you appear to be.
I'm just glad that you possess your clear underschooling and insane logic with which to make people feel sorry for you.
>...convinced me to never eat...fast food...again.
Ahhh Mel you have made the species evolve a bit. Congrats.
>Anyone who would even suggest
>that they would spit in someones >food is a loser.
Heh- this person gets their food spat in.
>I worked in the food industry for six years
> and I always treated my customers with respect >whether they were being assholes or not.
"...and goddamn it now its MY TURN to be an assoul, so give me the respect I DEMAND"
Yessir. (ptui). Heres your cheeseburger.
>It's called "professionalism".
Whereas what we're talking about is "justice"
>That's why you deserve to be where you are
Et tu biotch
>and will never be able to get anything but a menial job.
So by your reasoning: kiss ass and rise up the chain? Fuck that. I'd rather spit in your food.
>You probably don't wash your hands
> after you use the toilet either.
Not if Im serving your kind.
>By the way, spitting in someones food is a felony.
The only crime is getting caught.
>I hope you go to prison.
HAHAHAHA! You are a credit to your subspecies! Death Penalty for j-walking!!!
>There you'll find some real assholes.
Gee, I found one right here and didnt even have to go to jail!
<3
REVSCRJ
hehehehee.... wipe my eyes.... hehehehee.... well done REVSCRJ. nice column mel, thanks.
Mel,
You are absolutely right. These assholes pull into the drive-thru thinking that they're better than you and you have to be nice to them. If they would have a little more patience and respect the there would be no need for a little special sauce otherwise they get what they deserve. Oh, and about one of the other comments about most customers being ignorant, that is also very true. I work at a Burger King restaurant and I meet some of the dumbest assholes.
personally i think this article has a really necessary message, people dont realize how they behave in drive thrus. Not all drive thru workers' only responsibility is to say "do you want fries with that?" and even if it is, thats their job- they dont owe anyone an explanation as to why they work there, and self righteousness doesnt give you the right to belittle any hard working person. I work in a pharmacy, and we have a drive thru. The kind of rudeness that goes on there can be damaging to someone's health if they're distracted or too impatient to wait for instructions. And what about banks? They have drive thrus. The bottom line is simply that regardless of what kind of drive thru it is a person is working the other end of it to help you. Attitude,rudeness, and impatience will get you no where- so for those who think all drive thru workers are too lazy to get another job and that they are entitled to service with a smile regardless of their demeanor to clerk, you're so wrong, and next time quit being lazy yourself and go inside-maybe you'll be more satisfied with your service.
Fastfood often means people are in a hurry and forget civility. There is no excuse for being rude or spitting into ones food. Ialways say please and thank you, especially to someone handling my food. Kill people with kindness I say but keep the bat in the trunk as a last resort. At least they see it coming and know they've pissed you off. My only gripe is why I have to ask for salt,pepper and ketchup all the time! And tomatoes at Wendys. Should be a given to throw it in! Thanks!
I don't mind spit but I wouldn't like shit from anyones ass on my food.
Hello,hello. It's the one and only once again.Hehe,anyway.I have a question I'd like to ask if I may.Miss Melissa,if you have so many complaints about working at a fast food place (drive-thru,fingers fingers quote quote)WHY DON'T YOU GET ANOTHER JOB?I mean,work in a store.If you can't have good enough grades to work at somewhere better than a place that sells Billy Burgers or whatever you called it,then you don't need to complain.I understand that I haven't got a taste of the working world,but I assure you,my grades will allow me to work somewhere far better than Mickey Dee's honey.And it's not as if you can't quit.Go work in the mall or something.Oh, but I guess you'll be right back on here complaining about how rude and ignorant customers there are also.Well honey, if you're going to choose a place that requires you to interact with people,you have to understand there's a lot of different people to deal with.So if you don't like it then just don't work at all and shut the fudge up.And if I please,I'll go to drive thru's all over the world and ask for a double cheesebuger without cheese and a medium drink then say I ordered a combo. And I'll take as long as I want to.Then,I'll change my order again.And it's your job to grit your teeth and smile at me when I do so. Why you ask? BECAUSE THAT'S YOUR JOB!So I suggest you do it and quit whining.Thank you,that is all.
-That 13 year old who loves everyone very much
And even though I said that,when I go to restaurants I treat the people who are serving me with respect.Unless they're like some of you and have stanky attitudes.Then,You'll see how I really roll.Because,if you can't already tell, I can be quite a mean person.Quite.So anyway,I'll leave you alone for now.Oh, and by the way, if someone spit and my food trust me,we'd be scrappin' and THEN i'd sue.I don't play that mess.No matter how mad I got at a customer I would never.That's just disgusting and immature.If I were you, I'd feel bad for being called immature by a thirteen year old.Tsk,tsk.But, I shall leave.For real this time. Toodles!
-That 13 year old who is NOT going to work at a fast food place.Hopefully.
I just love being called "honey" by one ten years my junior. And though I know it's pointless to respond to people like Bored, I'd like to point out a few things. First of all, grades don't mean shit when you're trying to find a job while under the age of 25, and as far as I've found out, they don't mean shit after. Secondly, at the time of writing, there was one clothing store in the quaint town of Lincoln, IL. Lastly, as I'm sure 13 year old will find out in a few years, there are very few job choices for the under 18, uneducated, or currently being educated crowd that do not require asking after your customers' fry preference. Oh, and learn about the economy a bit, and try to find a decent job during a shitty one. Toodles!